Service Centre and Repair Technician II

About the role

The Neuroscience Service & Repair team maintains and restores powered surgical instruments used in cranial, spine and ENT procedures, so that devices returned to hospitals meet manufacturer specifications and quality requirements. This position is based at the Medtronic Repair Centre in Singapore on an onsite basis, with no regular travel, and works closely with warehouse, logistics, customer service and field service teams.

Key responsibilities

• Disassemble, inspect, clean and repair powered surgical instruments according to approved service procedures and work instructions.
• Replace wear-and-tear components such as bearings, O-rings, springs and dampers.
• Reassemble instruments using approved tooling, torque specifications, lubrication and alignment standards.
• Perform functional, performance and safety testing to verify devices meet release criteria.
• Document repair activities, test results, service history and traceability records in enterprise systems.
• Identify, quarantine and escalate non-conforming devices, recurring failures and quality issues.
• Support spare parts kitting, inventory accuracy and material traceability.
• Maintain compliance with quality management system requirements, Good Documentation Practices, electrostatic discharge controls, environmental health and safety standards and 5S workplace practices.

Required profile

• Nitec, Higher Nitec or Diploma in Mechanical, Mechatronics, Biomedical or Electronics Engineering with at least 1 year of experience repairing, assembling or maintaining precision mechanical or electromechanical equipment.
• Experience interpreting technical drawings, exploded views, assembly instructions or repair procedures.
• Experience using precision hand tools, torque tools, measurement devices or diagnostic test equipment.
• Experience documenting work and maintaining service or quality records in computerized systems.
• Ability to perform detailed bench-based work with small components and repetitive assembly or repair tasks.

Preferred qualifications

• Experience servicing medical devices, surgical instruments, aerospace components or precision-engineered products.
• Experience in an ISO 13485, GMP or other regulated quality environment.
• Experience with SAP or other ERP systems, root-cause investigation, non-conformance management, corrective action, continuous improvement or Lean.

What we offer

• A competitive salary and a flexible benefits package.
• Eligibility for the Medtronic Incentive Plan (MIP).