Service Supervisor

About the role

The Service Supervisor at BAR KAP oversees daily service operations and ensures a refined, memorable guest experience. The role supports reservation coordination through the TableCheck system, manages seating and guest flow, welcomes guests, takes orders, serves food and drinks, clears tables and maintains consistent service standards. It reports to the Assistant General Manager / General Manager.

Key responsibilities

• Assist the Manager with daily operations, including opening and closing procedures, and coordinate with the kitchen team
• Deliver a high-quality service and excellent dining experience to all customers
• Respond professionally to customer and team feedback
• Support the Guest Relation Executive and Guest Relation Associate with enquiries, private event bookings, reservations via TableCheck and other booking channels
• Supervise the service team: delegate tasks, check standards, lead, coach and train new and existing staff, and support staff development plans
• Maintain strong menu and product knowledge, handle customer feedback and service recovery, and escalate complex issues to the Manager
• Handle cash, POS transactions and daily cash reconciliation, and ensure accurate cash reporting during assigned shifts
• Comply with food safety, workplace safety, sanitation and company procedures, keeping the environment clean and hygienic
• Report operational issues promptly with recommendations or corrective actions, and perform other duties as assigned

Required profile

• At least a Secondary School / O-Level, Professional Certificate / NITEC, Diploma, Advanced/Higher/Graduate Diploma in any field
• Minimum 3 to 5 years of experience managing an F&B outlet in a similar capacity
• Experience in a fast-casual bar is an advantage
• Good personal hygiene, good spoken and written English, and a positive, outgoing attitude with a passion for customer service
• Only Singaporeans or Singapore Permanent Residents may apply

Required skills

• POS knowledge is a plus
• Computer literacy is a plus

What we offer

• 5-day work week
• Competitive salary package and bonus
• Annual cash flexible benefits and annual leave starting from 14 days
• Meal benefits and birthday vouchers
• Company welfare initiatives and team events