UX Researcher & Service Designer

About the role

Activate Interactive, a technology consultancy in Singapore, is hiring a UX Researcher & Service Designer for a 12-month fixed-term contract. The project explores how agency teams can move from vague business ideas and scattered information to clearer, buildable requirements for digital products, and the insights will inform the design of a tool or agent that supports that process. The role combines applied service design and generative discovery.

Key responsibilities

• Run discovery with agency teams to understand how they form ideas, gather information and arrive at requirements.
• Map the end-to-end process from initial business idea to defined requirement, surfacing where teams get stuck or lose information.
• Identify patterns, friction points and unmet needs, and synthesize them into structured insight.
• Translate findings into design principles and requirements for a supporting tool or agent.
• Prototype and test process interventions to validate whether they help teams reach buildable clarity.
• Facilitate workshops to frame problems, align stakeholders and pressure-test emerging concepts.

Required profile

• At least 5 years of experience in service design, UX research or product discovery, shaping ambiguous problem spaces.
• Comfort designing for process and workflow problems, not just interface problems.
• Ability to work independently in an exploratory 0 to 1 context where the end product is not yet defined.
• Interest in or exposure to AI-assisted tools or agents is an advantage.

Required skills

• Strong generative research and synthesis skills, turning scattered inputs into structured insight.
• Confident workshop facilitation and stakeholder engagement.

What we offer

• Competitive market salary and a variable performance bonus.
• Medical coverage, life and health insurance, and flexible benefits or allowance.
• Wellness support, learning programmes, certification support and a staff development budget.
• Structured career pathways on technical, domain expert or leadership tracks, with a competency framework.
• Flexible work arrangements (place, time and load).