Assistant Manager, Security Services (Support & Patient Operations)

About the role

SingHealth is recruiting an Assistant Manager for its Security Services team within the Eastern General Hospital (EGH) Planning Office. The role supports the planning and development of security operations, systems and programmes so that patients, visitors and staff work in a safe, secure and conducive environment. It covers workflow design, policy development, system integration and secretariat support, with progression toward leading and developing security teams.

Key responsibilities

• Develop security and carpark workflows, policies and procedures, standard operating procedures, contingency plans and communications protocols
• Support the integration of technology-enabled security solutions, including CCTV and carpark monitoring, and command and control capabilities
• Support current site security operations: monitoring and maintenance of security systems, incident reporting and investigation, carpark management, incident management, access control and visitor management
• Engage with internal and external stakeholders and provide secretariat support for meetings
• Coordinate cross-functional initiatives and support security planning and operations to strengthen security governance and service delivery
• Support the development of work instructions, security frameworks, risk assessments, business continuity plans, contract management and manpower and resource planning
• Support staff capability development, including training and onboarding of security officers, and eventually lead and develop teams
• Foster a security-conscious, service-oriented culture and support the hospital's Operational Readiness, Activation and Transition (ORAT) efforts

Required profile

• Preferably a Bachelor's degree in a related discipline
• At least two years of supervisory or management experience in planning and operations within a security-related industry
• Experience in healthcare and in security planning, integrated security systems, access control, surveillance systems and carpark operations is an added advantage
• Excellent communication and interpersonal skills, able to engage diverse stakeholders in a fast-paced healthcare environment
• Team player who can work independently, under pressure and in a changing environment

Required skills

• Good working knowledge of common office software applications
• Preferred: design thinking, change management, project management, strategic planning, systems testing and implementation, technology adoption and process methodologies