Assistant Manager, Skai

About the role

Fairmont Singapore and Swissôtel The Stamford, two luxury hotels in the heart of Singapore's shopping, dining and entertainment districts, are hiring an Assistant Manager, Skai. The role supports the Restaurant Manager in running the SKAI restaurant and leads the service team to deliver personalized, memorable dining experiences.

Key responsibilities

• Support the Restaurant Manager in overseeing daily operations of SKAI, ensuring seamless service delivery and operational excellence.
• Lead, motivate and develop the service team to deliver personalized and memorable dining experiences.
• Drive guest engagement, anticipate guest needs and resolve feedback and service recovery opportunities.
• Ensure service, presentation, cleanliness and food safety standards are consistently maintained.
• Manage reservations, seating arrangements and manpower deployment to maximize operational efficiency.
• Partner with the Culinary team to deliver exceptional food and beverage experiences.
• Monitor outlet performance and contribute to revenue growth through upselling, productivity initiatives and cost control.
• Conduct team briefings, training sessions and coaching to build a high-performing, guest-centric culture.
• Support the achievement of guest satisfaction, financial and quality targets in line with hotel and brand standards.

Required profile

• Minimum 2-3 years of supervisory or management experience in a premium dining or luxury hospitality environment.
• Strong passion for food, wine and guest service excellence.
• Excellent interpersonal and communication skills, able to engage guests confidently.
• Proven leadership, with experience coaching and developing teams.
• Flexible to work shifts, weekends and public holidays.

Required skills

• Knowledge of food safety and restaurant operations.
• Knowledge of financial performance management.
• Organizational and problem-solving skills in a fast-paced environment.