Chief Agency Officer, Singapore

About the role

AIG is looking for a Chief Agency Officer in Singapore to lead and motivate a team of high-performing people and shape the growth of its agency business. The role develops a short- and long-term strategic vision through an Agency Strategic Sales Plan that sets out how agency distribution growth, productivity and profitability objectives will be achieved.

Key responsibilities

• Expand profitable agency distribution to sell all lines of Personal Insurance and Commercial products, directing and supervising intermediaries such as independent agencies, exempt insurance brokers, life agents and other face-to-face channels.
• Collaborate with Personal Insurance and Commercial business lines on joint strategies for growth and profitability in preferred market and industry segments, and build a channel vision aligned to local market conditions.
• Gather market intelligence from frontline sales management, agency producers and other sources to optimise AIG's value proposition.
• Recruit, grow and retain active producers and agency channels, and use data-driven insights to drive recruiting, activation, sales productivity, renewals and retention.
• Improve the value proposition and offerings for agents and customers, and use field feedback and NPS to strengthen competitiveness.
• Drive technology adoption for producer automation, externalisation and operational efficiency.
• Enforce Agency Business Standards and risk controls, and ensure sales managers and agents comply with local insurance regulations and the code of conduct.
• Provide oversight of business development, recruitment, training and development, compliance, communications and servicing support, and contribute to management committee discussions.
• Promote employee development, identify key talent and maintain succession plans for supervisory positions.

Required profile

• Proven experience with extensive understanding of agency distribution and financial management, analysis and profitability reporting.
• Strong business strategy, business analysis and execution skills across channels and platforms.
• Good working knowledge of budgeting, sales revenue, direct and indirect expenses and portfolio/remediation management.
• Insurance and/or financial institution experience highly desired.
• Primarily in-office work, as AIG values in-person collaboration.