Cluster Lead – Integrated Facilities Management (IFM) Manager

About the role

The Cluster Lead – Integrated Facilities Management (IFM) Manager will oversee the delivery of IFM services across a portfolio of eldercare facilities, ensuring safe, compliant and cost‑effective operations. This position will support the transition from traditional facilities management to a cluster‑based operating model.

Key responsibilities

• Oversee facilities operations across multiple nursing homes, senior care centres and day‑rehab centres, ensuring consistent service standards and safety.
• Lead site‑based IFM executives and senior operations executives, providing support to centre managers and deputy heads.
• Implement and manage integrated hard and soft services, including M&E, building systems, cleaning, pest control, waste management, security, laundry and kitchen infrastructure where applicable.
• Manage outsourced vendors, monitor performance against SLAs and KPIs, and conduct regular audits and performance reviews.
• Direct preventive and corrective maintenance programmes, maintain asset registers and lifecycle planning, and recommend repair or upgrade works.
• Ensure compliance with healthcare licensing, fire safety, workplace safety and environmental regulations, supporting audits and corrective actions.
• Control operating expenditure, identify cost‑optimisation opportunities and support capital expenditure planning.
• Collaborate with internal clinical, operations and corporate functions, as well as external vendors and regulators, to resolve service issues.
• Support new site openings, renovations and transition projects while minimising operational disruption.
• Drive IFM transformation by implementing standardised SOPs, workflows and continuous‑improvement initiatives.

Required profile

• Proven experience leading multi‑site facilities management operations, preferably in healthcare or eldercare environments.
• Strong knowledge of both hard (M&E, building systems) and soft (cleaning, waste) services.
• Demonstrated ability to manage vendor contracts, monitor performance and conduct audits.
• Experience in asset management, preventive maintenance programmes and regulatory compliance.
• Solid budgeting and cost‑control skills.
• Excellent stakeholder management with internal teams and external regulators.

Required skills

What we offer

• Opportunity to lead a strategic IFM transformation across a growing portfolio of eldercare facilities.
• Collaborative environment with cross‑functional teams.
• Competitive remuneration package.