Concierge - The St. Regis Singapore

About the role

The St. Regis Singapore is hiring a full-time, non-management concierge at 29 Tanglin Road. The role covers guest requests for special arrangements and services, such as transportation, reservations and dry cleaning, as well as answering guest calls, messages and questions and keeping the club lounge running smoothly.

Key responsibilities

• Arrange special requests and services (transportation, reservations, dry cleaning) or identify suitable providers, and follow up until guests are satisfied
• Gather and share information about the property and local amenities, including special events and activities
• Answer, record and process guest calls, messages, requests and concerns, contacting the right departments to resolve them
• Monitor the club lounge for seating availability, service, safety and guest well-being
• Report accidents, injuries and unsafe conditions to the manager and complete required safety training and certifications
• Review shift logs and daily memo books and document information in logbooks
• Welcome guests, anticipate their needs, assist people with disabilities and thank them sincerely
• Maintain a professional appearance, keep proprietary information confidential and protect company assets
• Work within quality assurance standards and support the team

Required profile

• High school diploma or G.E.D. equivalent preferred
• No related work experience or supervisory experience required
• Able to stand, sit or walk for long periods and lift objects of up to 10 pounds