CX Advisory Lead - Southeast Asia

About the role

Infosys is looking for a CX Advisory Lead to own and grow its Southeast Asia advisory business, covering MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role combining business development, offering development, delivery oversight and account management. The role suits someone who builds a practice area from the ground up, stays close to delivery with their own partial utilisation target, and is based in Singapore.

Key responsibilities

• Own and deliver revenue targets for the SEA advisory practice, identify and close new business, and build a healthy pipeline across existing and new accounts.
• Develop advisory offerings anchored in Adobe MarTech and/or Salesforce CRM, and in CX Improvement (digital and contact centre channels), keeping pace with market trends and competitors.
• Oversee delivery of advisory engagements for quality, timeliness and client satisfaction, provide escalation support, and partner with delivery teams so recommendations are practical and platform-aligned.
• Act as senior client relationship owner for key accounts, identify growth and cross-sell opportunities, and build trusted advisor relationships with stakeholders up to C-suite level.

Required profile

• 10+ years in CX/MarTech consulting or advisory, with prior P&L or revenue ownership.
• Track record of building and delivering CX improvement programs across digital and contact centre channels.
• Proven business development skills, experience managing multi-disciplinary delivery teams and senior client relationships.
• Based in Singapore, willing to travel across SEA, and comfortable being hands-on while building a practice from the ground up.

Required skills

• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems.
• MarTech: Adobe Experience Platform, AEM, Adobe Analytics, and Salesforce CRM.
• CX: journey design, service design, and contact centre channel strategy.