Duty Manager - Food & Beverage (Lounge)

About the role

Accor, in partnership with one of the world's leading airlines, manages the lounge operations at Changi Airport. It is seeking a Duty Manager (Food & Beverage) to oversee the day-to-day operations of the lounge, focusing on food and beverage. The role ensures smooth guest service, coordination with other department managers, service excellence, operational efficiency and compliance with airport and company standards.

Key responsibilities

• Supervise lounge operations and ensure a seamless guest experience.
• Act as point of contact for guest concerns and feedback.
• Coordinate with teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow, adjusting in real time.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff through guidance, coaching and on-the-spot training.
• Handle incidents, emergencies and irregular operations professionally.
• Prepare shift reports and share key updates with the Manager and relevant departments.
• Assist with staff scheduling, inventory checks and operational planning.

Required profile

• Experience in food and beverage operations in hospitality or airline lounges, preferably in a supervisory or managerial role.
• Strong leadership, communication and problem-solving skills.
• Excellent customer service orientation and ability to manage diverse teams.
• Ability to stay calm and professional under pressure.
• Flexibility to work shifts, weekends and public holidays.

Required skills

• Familiarity with airport protocols, safety standards and guest service systems.