Duty Manager

About the role

Mondrian Singapore Duxton, the first Mondrian hotel in Singapore and part of the Ennismore hospitality group, is looking for a Duty Manager. Working under the guidance of the Front Office Manager or another authorised person, the Duty Manager acts as an EDGE Ambassador, making the EDGE values visible in every aspect of the Front Office.

Key responsibilities

• Own and manage Duty Management shifts, record incidents in the Duty Log and report accidents, incidents and thefts to the Front Office Manager and/or Director of Rooms
• Track arrivals and departures, check availability and act on fully booked situations
• Know all room types, rates, services, promotions and food and beverage, spa and gym offerings
• Liaise with Housekeeping and Engineering on out-of-order rooms, and with Accounts on billing, credit policy and foreign exchange
• Manage reservations, registrations, upselling, email capture and special requests, and ensure Front Desk Agents follow the correct procedures
• Supervise the front desk, including daily close, audit and cash float balancing, and authorise and sign off daily paid outs, corrections and adjustments
• Help prepare departmental and hotel budgets and financial reports, and complete rosters and purchase orders
• Welcome VIP and global cardholders, protect guest privacy and comply with the confidentiality policy

Required profile

• Authentic, honest and accountable, with a sense of ownership and dependability
• Fun, energetic and upbeat, yet attentive, detail-oriented and precise
• Original and open to new ideas, always focused on the guest