F&B Assistant Manager - In-Room Dining

About the role

Marina Bay Sands is looking for an F&B Assistant Manager for its in-room dining service. The role supports the In-Room Dining Manager in overseeing all aspects of in-room dining operations, supervising and training staff, and working closely with the culinary team and other departments.

Key responsibilities

• Assist the In-Room Dining Manager in overseeing in-room dining operations and supervise and train staff, ensuring adherence to company policies and service standards.
• Manage health and safety requirements and employee behaviour in line with regulations.
• Coordinate and schedule staff shifts to ensure adequate coverage during peak hours.
• Maintain inventory levels of food, beverages and supplies and place orders as needed.
• Conduct shift briefings and training, share operational details and prepare team members for operations.
• Help set team goals and appraisals with the Manager / General Manager.
• Collaborate with the culinary team to develop and update the in-room dining menu according to guest preferences and dietary requirements.
• Handle guest inquiries, concerns and complaints promptly and professionally.
• Keep the in-room dining area clean and organised and comply with health and safety regulations.
• Analyse performance metrics such as guest satisfaction scores and order accuracy and implement improvements.
• Help create and run training programmes and stay up to date with industry trends and best practices.
• Coordinate needs with Housekeeping, IT, Front Desk, Culinary, Stewarding, Facilities and Procurement.

Required profile

• Certificate or diploma in Restaurant Management or extensive F&B experience.
• At least 3 years' experience in an integrated resort, restaurant group, private club or luxury hotel chain.
• Supervisory or managerial experience in hospitality, preferably in in-room dining or fine dining.
• Excellent leadership, organisational, time management and customer service skills, with strong communication, both verbal and written.
• Ability to work flexible hours, including night shift and public holidays.

Required skills

• In-depth knowledge of food and beverage operations, including menu planning, inventory management and quality control.
• Familiarity with point-of-sale (POS) systems and other technology used in in-room dining.