F&B Guest Services Officer / Leader

About the role

Fairmont Singapore and Swissôtel The Stamford, two Accor hotels in the heart of Singapore's shopping, dining and entertainment districts, are hiring a full-time F&B Guest Services Officer or Leader. The hotel offers 2,030 guestrooms, 11 lifestyle and dining choices including a Michelin-starred restaurant, and is close to the City Hall and Esplanade MRT stations.

Key responsibilities

• Check table setting, cleanliness and side station preparation before each meal period
• Greet and farewell guests in a friendly, courteous manner
• Offer menu options and advice, take orders and serve food efficiently
• Operate the POS and look for ways to upsell and add value
• Handle guest complaints professionally and keep the manager or immediate supervisor informed
• Pick up and deliver menu items accurately and on time
• Maintain cleanliness and food safety in food preparation and service areas
• Perform or assist with hosting and bartender duties when required, and carry out opening and closing shifts as assigned

Required profile

• 1-2 years of F&B experience preferred
• Minimum GCE 'O' level education
• Fluent reading, writing and speaking of English