Food & Beverage Service Associate

About the role

Raffles Hotel Singapore, a historic 19th-century luxury hotel, is hiring Food and Beverage Service Associates to deliver friendly and efficient F&B service according to hotel Standard Operating Procedures and meet guest dining expectations. The positions cover In-Suite Dining/Pool Bar, Long Bar, Raffles Courtyard and Tiffin Room.

Key responsibilities

• Provide excellent service to guests, greet and farewell guests and colleagues courteously, and remember guest preferences for personalised service.
• Take and verify F&B orders accurately, double-check the order list before sending tickets to the kitchen, and enter orders correctly into the Point of Sales system.
• Offer menu options, drink and cocktail knowledge, and pre-, during- and post-meal service.
• Keep side stations, silverware, glassware, chairs and banquettes clean and tidy, mark tables for each course, and clear tables between courses.
• Ensure all food served is accounted for on the final bill, pick up checks before guests leave, and report checks at the end of the shift.
• Anticipate guest needs, upsell actively, relay complaints to the manager, and adjust service to guest requests.
• Contribute to the efficiency of dish wash, pantry and service preparations, maintain cleanliness and safety in food areas, and carry out ad-hoc duties such as cleaning equipment, exchanging linen and collecting requisitions.
• Follow Accor values and attend daily briefings and monthly meetings.

Required profile

• Certificate or diploma in hospitality or a related field, or at least 6 months of hands-on food service experience.
• Retail or guest interaction experience.
• Knowledge of food and/or beverages (personal interest or professional).
• Reliable, consistent, able to work as part of a team, and guest-oriented.
• English communication skills, spoken and written.

What we offer

• 5-day work week and duty meals.
• Colleagues' discount and/or preferential room rates at worldwide Accor hotels.
• Flexible benefit covering dental, optical, vacation expenses and children's education.
• Medical and wellness benefit and comprehensive insurance coverage.
• Career development opportunities locally and overseas, and learning and development opportunities.