Food & Beverage Supervisor - Airport Lounge

About the role

Accor, in partnership with one of the world's leading airlines, manages the lounge operations at Changi Airport. It is looking for a proactive, service-oriented Food & Beverage Supervisor to oversee daily food and beverage operations in the lounge, lead and support the service team, ensure smooth and efficient guest service and maintain high standards of quality and safety.

Key responsibilities

• Supervise and support Food and Beverage Executives and staff during shifts.
• Keep buffet and service areas clean and in line with brand and hygiene standards.
• Monitor guest satisfaction and handle requests and complaints professionally and promptly.
• Facilitate communication between kitchen, service team and management.
• Assist in staff training and development to meet service standards.
• Organize shift schedules and delegate tasks to ensure coverage and service quality.
• Support inventory control and report on supplies and operational needs.
• Help with administrative tasks such as logging incidents and preparing reports.

Required profile

• At least 2 years of experience in food and beverage operations at a supervisory level.
• Strong leadership and interpersonal skills, and ability to motivate and coach service team members.
• Effective communicator and problem solver, able to multitask and work under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends and public holidays.

Required skills

• Knowledge of food safety and hygiene standards.