Front Office Agent

About the role

Kempinski is hiring a Front Office Agent in Singapore, reporting to the Front Office Manager. The role covers the efficient, accurate and courteous checking-in and checking-out of hotel guests, following Kempinski procedures and Leading Quality Assurance (LQA) standards, while giving guests a professional and positive first and last impression.

Key responsibilities

• Check in arriving guests and check out departing guests in a friendly and caring manner.
• Handle front office cashier transactions such as posting charges to guests and exchanging foreign currency, and balance the cash float at the end of each shift.
• Answer guest requests and questions by telephone or in person, give or receive information and take action or refer matters to the right people, including issuing safe deposit boxes, handling messages and dealing with complaints.
• Coordinate room status updates with housekeeping, notifying them of late check-outs, early check-ins and special requests.

Required profile

• Minimum O levels or WSQ Front Office Certification, or a Diploma in Hospitality Management.
• Prior experience in the same capacity or any other hospitality-related capacity is advantageous.
• Well-groomed and professional appearance.
• Willingness to work rotating shifts, weekends and public holidays.

Required skills

• Knowledge of Microsoft Office (Word, Excel and PowerPoint).
• Operational knowledge of front desk operations, Opera and Micros is a plus.
• Strong customer service and communication skills; able to multi-task.
• Good command of spoken and written English is essential; additional languages are an added advantage.