Guest Experience Expert (Butler Service Desk)

About the role

The St Regis Singapore is looking for a Guest Experience Expert for its Butler Service Desk. The role goes beyond simple check-in and check-out: it is about building a memorable and unique guest experience. Guests are guided through their entire stay, and the expert takes the initiative to deliver a wide range of services, from handling operational needs and guest requests to completing reports and sharing local highlights.

Key responsibilities

• Process operational needs and handle guest requests
• Complete reports and share information about the local area
• Make transactions feel like part of the guest experience
• Work on your feet and move around, standing, sitting or walking for an extended period
• Take a hands-on approach, moving, lifting, carrying, pushing, pulling and placing objects weighing up to 10 pounds without assistance

Required profile

• High school diploma or G.E.D. equivalent preferred
• No related work experience required
• No supervisory experience required
• No license or certification required

All employees must create a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and present themselves professionally in uniform, appearance and communication.