Head Host / Hostess - Waku Ghin

About the role

Marina Bay Sands is hiring a Head Host / Hostess for its Waku Ghin outlet. The role leads a team of outlet hosts and hostesses and is accountable for planning, coordinating and managing receptions and services so that restaurant operations run efficiently and customer service standards are maintained.

Key responsibilities

• Analyze the budget and P&L for the outlet.
• Lead the team of outlet hosts and hostesses and manage reception and service operations.
• Work with service and food preparation teams to develop promotional ideas that affect revenue and profitability.
• Review operating results with the team and identify performance improvements.
• Ensure cashiering complies with accounting standards and monitor and minimize consumable wastage while maintaining labor productivity ratios.
• Inspect table set-ups regularly and keep the restaurant clean and orderly.
• Handle guest comments, requests and complaints promptly and professionally, resolving issues personally.
• Maintain and coordinate reviews, discipline, staff awards, flexi days, payroll and SRFs, approve schedules and flexi-day requests, and coordinate staff training.
• Maintain guest profiles daily and take appropriate action.

Required profile

• Certificate or diploma in Restaurant Management, or extensive F&B experience.
• High-volume, fast-paced restaurant experience is a plus.
• Minimum of 5 years' managerial-level experience in a 5-star hotel or a deluxe restaurant.
• Able to work any day and any shift, with a well-groomed, professional appearance.
• Able to perform under pressure and respond to visual and aural cues.