Housekeeping Manager - The Singapore EDITION

About the role

The Housekeeping Manager is responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. The role directs and works with employees to make sure guest rooms, public spaces and employee areas are clean and well maintained, completes inspections and holds people accountable for corrective action, while helping ensure guest and employee satisfaction within the operating budget.

Key responsibilities

• Manage housekeeping operations and budgets: verify guest room status is passed to the Front Desk in a timely way, inspect rooms daily, obtain lists of rooms to clean and prospective check-outs, inventory stock and supervise an inspection programme for guest rooms and public spaces.
• Ensure staff have the right supplies, equipment and uniforms, communicate areas needing attention and follow up until understood.
• Supervise daily shift operations and compliance with housekeeping policies, standards and procedures, and take part in departmental meetings.
• Train new room attendants using on-the-job tools, schedule staff to business demands, track time and attendance and ensure fair application of property policies and disciplinary procedures.
• Monitor staffing levels, give feedback on service behaviour, recognise good work and seek employee feedback through an open-door approach.
• Set a positive example for guest relations, handle guest problems and complaints, and help develop corrective action plans to improve guest satisfaction.

Required profile

• High school diploma or GED, with 2 years of experience in housekeeping or a related field.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, with no work experience required.