Key Account Manager - Medical Devices

About the role

Becton, Dickinson and Company (BD), a global medical technology company, is hiring a Key Account Manager. The role develops and maintains strong, long-term relationships with strategic customers, maximises sales opportunities, ensures customer satisfaction and drives market share growth within assigned key accounts.

Key responsibilities

• Develop and execute comprehensive account plans aligned with the company's strategic objectives.
• Cultivate relationships with key decision-makers and influencers in customer organisations.
• Achieve and exceed sales targets and KPIs for assigned accounts.
• Negotiate and manage complex contracts, pricing agreements and service level agreements.
• Identify customer needs and propose tailored solutions using BD's product portfolio.
• Collaborate with marketing, technical support and supply chain teams to ensure a seamless customer experience.
• Monitor market trends, competition and customer feedback to shape account strategy.
• Prepare and present proposals to key stakeholders.
• Maintain customer interaction records and forecasts in the CRM and report account performance to management.

Required profile

• Bachelor's degree in Business Administration, Marketing, Life Sciences or a related field.
• At least 5 years of experience in key account management, sales or business development, preferably in medical devices, pharmaceuticals or healthcare.
• Proven track record of exceeding sales targets.
• Excellent communication, negotiation and presentation skills, and strong analytical and problem-solving abilities.
• Ability to build relationships at all customer levels, self-motivated and able to work independently and in a team.
• Willingness to travel as required.

Required skills

• CRM software (e.g. Salesforce)
• Microsoft Office Suite