Manager/Senior Manager, SkillsFuture Enterprise Credit (IMD)

About the role

The Incentives Management Division (IMD) of the SkillsFuture Development Agency (SWDA) administers training grants, training allowances and SkillsFuture Credit (Enterprise and Individual) to support a responsive and high-quality continuous education and training (CET) ecosystem. Reporting to the team lead, the successful candidate reviews and develops business processes for SkillsFuture Enterprise Credit (SFEC), improves operational efficiency and service delivery in funding administration, and also assists with work related to SkillsFuture Credit (SFC).

Key responsibilities

• Design, develop and implement operational processes for funding administration, including business process re-engineering and digitisation, and coordinate with business technology on system implementation.
• Review claims and evaluate appeals.
• Lead project management for system enhancement and development, and drive operations and technology integration initiatives.
• Review workflows and develop Standard Operating Procedures (SOPs) and guidelines aligned with funding policy implementation plans.
• Engage with training providers and other stakeholders, and assist in managing the outsourced service partner.
• Analyse large datasets, draw insights for funding administration, risk management and process redesign, and prepare data and statistics for reporting.
• Perform secretariat duties for a multi-agency workgroup.

Required profile

• Manager: 3 to 5 years of relevant experience in grants, operations, project management or system development.
• Senior Manager: at least 6 years of relevant experience in the same areas.
• Experience in public sector and policy work preferred.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) is an advantage.

Required skills

• Good analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Word processing, spreadsheet and presentation software.
• Verbal and written communication, stakeholder management and presentation skills.

Candidates are offered a contract initially, with possible extension or permanent tenure. Applicants are encouraged to create a Careers & Skills Passport account and include their public profile in their resume.