Outlet Manager - Lobby Lounge & Bar

About the role

The Outlet Manager, Ginger Lily, is responsible for the strategic management of the lobby lounge and bar in line with prescribed Hilton policies and procedures. The role covers guest experience, daily operations, revenue and cost control, and team leadership.

Key responsibilities

• Lead daily floor operations and ensure brand standards and SOPs are met during peak hours
• Resolve guest feedback promptly, anticipate needs and implement continuous improvements
• Enforce Health, Safety and Hygiene standards to keep the environment clean and safe
• Lead shift briefings, handovers and floor coordination with Kitchen, Housekeeping, Front Office and Engineering
• Prepare shift rosters and manage resources according to business volume, occupancy and special events
• Promote a proactive sales culture, capitalise on group business leads and help manage departmental costs
• Assist with interviewing and hiring, and run orientation and SOP training for new team members
• Mentor and assess team performance, and keep the team informed on goals, promotions and hotel news

Required profile

• 2-4 years in a managerial position in a 4 or 5-star hotel
• Good written and spoken English
• Motivated, flexible and quick to respond to changing requirements
• Strong leadership, people management and training skills
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computers and accounting