Partner Technology Architect

About the role

ServiceNow is seeking a Partner Technology Architect in Singapore to act as the primary strategic interface for its Global and Strategic Regional partners. The role drives partner growth through pre-sales technical excellence, business development, solution strategy and AI-first technology adoption, combining advisory relationships with partner executives, industry-aligned solution architecture and go-to-market leadership.

Key responsibilities

• Serve as the strategic counterpart for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning and advise partners on practice growth, specialization and readiness for AI-enabled offerings.
• Lead technical discovery, executive briefings, solution demonstrations and proofs of concept, and provide technical escalation support for critical opportunities.
• Translate platform and AI capabilities into scalable, partner-differentiated solutions, with strong fluency across CRM, IT, Security and Business Services workflows.
• Champion AI-first solution design, coordinate with Partner Solution Architects and domain specialists, and promote responsible, enterprise-ready AI adoption.
• Connect solution strategy to measurable outcomes such as efficiency, growth, ROI and time-to-value, and coordinate across internal specialist teams.

Required profile

• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory or related roles, with proven success in technical discovery, demonstrations and partner engagements.
• Proven experience working directly with partners, system integrators, hyperscalers or technology alliances.
• Executive presence able to influence senior partner stakeholders at VP+ level.
• Experience shaping or scaling partner practices, offerings or go-to-market motions.
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).

Required skills

• Working knowledge of AI-enabled use cases, automation patterns and data-driven workflows.
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
• Preferred: experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents), ServiceNow certifications (CSA, CIS, architectural), and experience across C&I, MSP, Reseller, Hyperscaler and Build routes to market.