Recovery Executive

About the role

MORROW Health is Singapore's largest integrated fitness and recovery destination, built around lifestyle medicine and supported by wearable data. As a Recovery Executive, you will be the first point of contact for members and guests, delivering a seamless service experience while acting as a brand ambassador. The role reports to the Programme Manager.

Key responsibilities

• Handle customer feedback, complaints, compliments and inquiries professionally and empathetically, and guide members on recovery technologies, wellness therapies, nutrition and lifestyle facilities
• Manage merchandise inventory: monitor stock, ensure timely replenishment and maintain visual merchandising standards
• Support the membership desk: rostering, queue management and appointment scheduling
• Log, escalate and follow up service issues per SOPs, and keep member records accurate in the CRM
• Keep up to date on promotions, membership packages and new launches, and relay member feedback to the Manager
• Assist with member engagement activities, workshops or events, and uphold confidentiality and compliance

Required profile

• Diploma or certificate in Hospitality, Business, Customer Service or a related field
• 1-3 years of customer-facing experience, preferably in hospitality, healthcare, fitness, spa or wellness
• Bonus: prior experience in gyms, spas, recovery facilities or health and lifestyle clubs
• Strong communication skills, calm under pressure, and a customer-first mindset
• Adaptable and proactive in a startup environment

Required skills

• Tech-savvy, with experience using CRM or booking systems
• Team player

What we offer

• Competitive salary and performance-based incentives
• Professional growth and development opportunities
• A collaborative, entrepreneurial culture in a growing organisation