Regional Restaurant Technology Manager

About the role

KFC Asia is looking for a hands-on, highly collaborative Regional Restaurant Technology Manager to support the rollout, adoption, change management and continuous improvement of restaurant technology across 5,500 restaurants in Asia. The role partners with franchisees, BMUs, regional teams and global product owners to turn global technology products into practical market solutions that improve execution, productivity, team member experience and guest experience.

Key responsibilities

• Support franchisees and BMUs in planning and executing technology rollouts, covering readiness, sequencing, dependencies and execution risks
• Translate global and regional technology direction into practical deployment guidance for operators and franchisees
• Coordinate across Restaurant Technology, Operations, Digital, Data & Analytics, Security and vendors to remove rollout barriers
• Create playbooks, checklists, tech wiki and market-facing materials that make deployment repeatable
• Lead change management, adoption enablement and issue resolution, acting as first point of contact for franchisee questions
• Support markets through pilot, launch and scale, escalating technical questions and capturing recurring pain points
• Share examples and learnings from lead markets to build capability across markets
• Implement reporting on rollout progress, adoption, use, benefits and risks, and track indicators such as adoption, execution consistency, productivity and issue resolution
• Prepare concise updates for regional and executive leadership
• Align with global product owners on priorities, roadmaps and deployment expectations, and ensure franchisees meet data, security, architecture and integration standards

Required profile

• Bachelor's degree in technology, Business Administration, Operations or a related field, or equivalent practical experience
• 10+ years of experience in QSR, restaurant operations, retail technology, digital operations, implementation, transformation or a related industry
• Proven experience supporting rollouts, pilots, implementation planning, change management and adoption across multiple markets
• Strong collaboration with franchisees, operators, technology teams and business stakeholders at different maturity levels
• Ability to translate technical topics into practical guidance and simple executive updates

Preferred experience

• Tech-savvy, business-focused, with a strong interest in using technology to solve restaurant operational issues
• Experience with restaurant technology, Smart Ops, IoT, digital performance reporting, business intelligence tools, project management tools or analytics platforms
• Comfortable working in a fast-paced, multi-market environment with multiple priorities