Sales Manager - Business Travel

About the role

Mandarin Oriental, Singapore, part of the Mandarin Oriental group of luxury hotels, resorts and residences, is looking for a Sales Manager (Business Travel) to join its Sales & Marketing team. Reporting to the Director of Sales, the Sales Manager identifies, develops and manages accounts within specific segments, markets or territories, and maintains or increases production in group, transient, rooms, banquet, events, weddings and F&B to generate revenue for the hotel.

Key responsibilities

• Prospect and develop new business through phone calls, outside sales calls, customer visits, trade shows, sales blitzes, direct mail and newspaper/journal research.
• Manage account transient, group and catering production through improved customer loyalty.
• Determine each account's needs, the hotel's objectives and the marketing activities for each market.
• Negotiate transient and group rates for assigned accounts.
• Communicate the hotel's benefits to clients and identify new or existing markets that fit the sales strategy.
• Be accountable for all targets and goals for the area of responsibility.
• Develop marketing intelligence, new product ideas, competitor activity, customer trends and performance.

Required profile

• At least 1 year of experience in a similar capacity in an international chain luxury hotel.
• Minimum qualification of a diploma in any discipline.
• Excellent service, interpersonal, negotiation and customer relationship management skills.
• Excellent written and spoken English presentation and communication skills.
• Self-starter with good problem-solving skills.

Required skills

• Proficiency in Microsoft Office applications
• Proficiency in hotel management software (HMS) and Delphi

What we offer

• Learning and development programmes tailored to different career stages.
• The MOstay programme, offering complimentary nights and attractive room rates for colleagues and their loved ones.
• A range of health benefits and wellness programmes for colleagues worldwide.