Senior Executive IT Support

About the role

Western Digital is seeking a highly experienced Senior Executive IT Support professional to deliver white-glove, highly responsive technology support to C-Suite executives and senior leadership based in Singapore. This is a high-visibility, relationship-driven role that combines technical depth with executive presence, discretion and service excellence. The candidate acts as the primary IT point of contact and trusted technology advisor for assigned executives, anticipating needs and resolving issues before they escalate.

Key responsibilities

• Provide dedicated, white-glove IT support to C-Suite executives, resolving issues quickly and professionally with minimal disruption to their day
• Serve as the primary IT point of contact and trusted technology advisor, maintaining strong executive relationships built on reliability, discretion and responsiveness
• Proactively identify technology risks and issues and recommend solutions that improve executive productivity
• Support laptops, desktops, mobile devices, applications, peripherals, conferencing systems and AV equipment, including troubleshooting Windows and macOS environments and administering Microsoft 365, Teams, Zoom, Webex, JAMF, Intune and SCCM
• Provide hands-on and remote support across corporate offices, executive home offices and remote locations, including sites with little or no on-site IT staff
• Provide on-site IT and AV support for meetings, presentations, Board meetings and town halls, coordinating preparation, rehearsals and real-time troubleshooting
• Provide hands-on support in data center environments and coordinate with internal IT teams and external vendors for escalations
• Maintain security practices, protect confidential information, keep accurate documentation and follow ITIL processes and escalation models
• Be available for early morning, evening, weekend and global coverage, and travel between Singapore locations and internationally

Required profile

• 5+ years of experience in Executive IT Support, VIP Support, Desktop Engineering, Field IT or a related enterprise IT role
• Proven experience supporting C-Suite executives, senior leadership or other VIP users in a professional corporate environment
• Exceptional customer-service orientation and the ability to earn and sustain the trust of executive stakeholders
• Ability to work autonomously in locations with limited or no on-site IT resources

Required skills

• Advanced troubleshooting, configuration and recovery on Windows and macOS
• Knowledge of PC and Mac hardware, mobile devices, peripherals and collaboration technologies
• Basic to intermediate networking concepts
• Familiarity with JAMF, Microsoft Intune and SCCM
• Experience with Microsoft Teams, Zoom, Webex, AV systems and executive conferencing
• Exposure to data center hardware and infrastructure