Senior Executive / Manager, Distribution Management & Sales Support

About the role

Ascott, a global hospitality company with over 1,000 properties across more than 230 cities, is hiring a Senior Executive / Manager for Distribution Management and Sales Support. Distribution Management covers online travel agencies, brand websites and global distribution systems, ensuring visibility, accurate pricing and inventory control through the Central Reservations System. Sales Support manages the CRM system so that sales data is accurate and up to date, and supports the Global Sales team with proposals and contracts.

Key responsibilities

• Own commercial platforms (GDS, CRS, CRM, PMS, Cvent Transient RFP platform), keeping data accurate and governing user administration, access controls and system configuration
• Audit data quality regularly and partner with regional and corporate stakeholders to improve system functionality and adoption
• Support global distribution strategies across OTAs, GDS partners and direct booking platforms, monitoring rate parity, content accuracy and inventory
• Analyse distribution trends and work with Revenue Management and Distribution teams to resolve channel issues
• Prepare, review and administer commercial proposals, corporate agreements and client contracts, and manage sales performance, billing and management review reporting
• Act as liaison between business users, property teams, commercial functions and technology partners, and lead or join regional and global projects on systems, distribution and digital transformation
• Deliver user training and best practice guidelines, and develop dashboards and management reports

Required profile

• Degree in Hospitality, Business, Marketing, Information Systems, Tourism Management or a related discipline
• Ideally 5 years of experience in hospitality distribution, revenue management, reservations, sales operations or commercial systems
• Prior experience managing or supporting CRS, PMS, GDS or CRM platforms
• Experience with regional or multi-property stakeholders is highly advantageous

Required skills

• Advanced proficiency in Microsoft Excel and PowerPoint
• Strong analytical and reporting capabilities
• Project management, problem-solving and stakeholder management skills
• Excellent communication and collaboration skills