Senior Manager / Principal Manager, Training Allowance (IMD)

About the role

The Incentives Management Division (IMD) of SWDA's Incentives Management and Enforcement Group administers Training Grants, Training Allowance and SkillsFuture Credits. As a Senior Manager or Principal Manager, you will join a team managing and administering the SkillsFuture Mid-Career Training Allowance under the SkillsFuture Level-Up Programme and Workfare Skills Support (WSS) (Level-Up) Programme. You will review and develop business processes to support incentive programmes, improve operational efficiency and service delivery.

Key responsibilities

• Engage with learners, training providers and other stakeholders to handle escalated appeals and queries on training allowance verification, ensuring compliance with the grant governance framework.
• Identify risks, devise mitigating measures and set controls so operations align with policy, and support periodic internal and external audits.
• Assist in managing the outsourced service partner.
• Design, develop and streamline operational processes, coordinate with business technology on system enhancements, and build SOPs and guidelines aligned with funding policy.
• Analyse datasets, draw insights for administration, risk management and process redesign, and prepare data and statistics for reporting.

Required profile

• Customer service mindset and commitment to resolving escalated appeals and queries.
• Senior Manager: at least 6 years of relevant experience in incentives management, grant operations or project management (individual contributor role).
• Principal Manager: at least 7 years of relevant experience, including supervisory experience.
• Knowledge of grant administration, SWDA's Continuous Education Training (CET) grants and relevant industry experience is advantageous.

Required skills

• Proficiency in word processing, spreadsheets (Excel) and presentation applications.
• Good analytical, problem-solving and communication skills, and ability to work independently under pressure and tight deadlines.

Candidates are offered a contract initially, which may be extended or converted to permanent tenure. Candidates are encouraged to create a Careers & Skills Passport account and include their public profile in their resume.