Assistant Banquet Operations Manager

About the role

Hilton Singapore Orchard is hiring an Assistant Banquet Manager. The role concerns the strategic management of the Banquet in line with Hilton International policies and procedures, overseeing daily banquet operations and supporting the Banquet Manager.

Key responsibilities

• Oversee daily banquet operations and lead from the front during peak events to ensure flawless execution and guest satisfaction.
• Collaborate with Kitchen, Housekeeping, Engineering and Front Office teams on event handovers and logistics, and address guest feedback proactively while maintaining safety and hygiene standards.
• Prepare team schedules, assign daily duties and forecast manpower according to event volumes and hotel occupancy.
• Conduct department orientation, run skill assessments against Hilton standards and lead continuous training; support interviews, annual appraisals and foster a collaborative environment.
• Identify sales leads, promote hotel services and packages, and support revenue forecasting, cost controls and budget alignment.
• Lead shift briefings and team meetings to align operational targets with property and brand goals.

Required profile

• 2-4 years in a managerial position in a 4 or 5-star hotel.
• Good written and spoken English.
• Familiar with computer systems.
• Motivated, flexible and able to work under pressure during busy periods, often for long hours.

Required skills

• Strong leadership, people management and training skills.
• Thorough knowledge of service, F&B cost control, labour controls, beverage menu writing, maintenance, merchandising and accounting.
• Attention to detail, strong interpersonal skills and planning abilities.