Assistant Director of Rooms

About the role

Grand Hyatt Singapore is looking for an experienced, customer-service oriented professional to join the Rooms division as Assistant Director of Rooms. The position reports to the Director of Rooms and helps oversee Front Office operations, Housekeeping and other operating divisions, working closely with operations managers on day-to-day needs. It also involves building strong relationships with guests and colleagues and driving customer preference.

Key responsibilities

• Plan and manage the hotel's Front Office operations in the short and long term, and support the Director of Rooms and the housekeeping manager on housekeeping and laundry planning.
• Develop and recommend budgets, labour cost plans and objectives, and manage within approved plans; prepare revenue and occupancy forecasts and monitor labour expenses through schedule approval.
• Coordinate major projects such as renovations, capital expenditures and equipment changes, and ensure planning meets customer service goals.
• Work with senior leadership across divisions, create expectations, lead people, manage processes and hold people accountable.
• Maintain good communication between Rooms teams, analyse and resolve guest complaints, and hire, train, coach and counsel associates to meet Hyatt service standards.

Required profile

• At least 5 years of progressive hotel Rooms Management experience.
• University degree, preferably in Hotel/Hospitality.
• Ability to interact effectively with people of diverse backgrounds and a service-oriented, professional style.
• Excellent organizational, interpersonal and administrative skills, able to balance strategic and operational work.
• Flexibility to work early mornings, evenings and weekends as needed.

Required skills

• Knowledge of the Opera system is considered an asset.
• Experience opening hotels or hotel pre-opening is preferred.