Assistant Manager, Front Office

About the role

Fairmont Singapore and Swissôtel The Stamford, two hotels owned by Accor, are located in the heart of Singapore's shopping, dining and entertainment districts, near the City Hall and Esplanade MRT stations. They offer 2,030 guestrooms, 12 lifestyle and dining options including a Michelin-starred restaurant, meeting space at Raffles City Convention Centre and a large spa. The hotel group designs career plans and offers development programmes. This is a full-time Assistant Manager, Front Office position.

Key responsibilities

• Assist guests with check-in and check-out and other cashiering duties
• Define, coordinate and manage a service delivery system using resources, tools, data and service standards
• Maintain guest relations services, behaviour and technical standards in line with hotel standards and the hotel's strategic plan
• Keep a visible management presence by coaching staff in handling feedback
• Welcome guests on arrival, register them and issue room keys according to standards
• Help guests during their stay, handle feedback, give direction and suggestions
• Handle guests' mail and messages and answer phone calls
• Maximize room revenue by up-selling to higher rate categories and selling the best possible rates to walk-in guests

Required profile

• Minimum 2 years of hotel front office experience
• Front office operations knowledge
• Basic supervisory skills, including planning, decision-making, training and development
• Able to work in a team, with good interpersonal and communication skills
• Detail-oriented, organized, flexible with extended hours, able to work under pressure and independently
• Energetic with a positive attitude

Required skills

• Computer knowledge: Windows, Internet Explorer and Word
• Verbal and written communication skills