Assistant Reservations Manager

About the role

The Assistant Reservations Manager at Hilton Singapore Orchard ensures that reservations operations are run as a key commercial driver of the hotel, delivering maximum guest satisfaction and consistency in line with Hilton standards. The role leads the Reservations team, develops talent, optimizes revenue and takes departmental leadership in the absence of the Reservations Manager.

Key responsibilities

• Lead day-to-day operations of the Reservations team, coach and mentor team members through onboarding, training and development plans, and foster a high-performance, safe and compliant workplace
• Manage team rosters, workload allocation and resource planning, and support succession readiness by developing future leaders
• Drive revenue, conversion and productivity targets through inventory management, demand analysis and strategic selling; analyze booking pace, market demand and guest behavior to maximize occupancy, ADR and room revenue
• Champion an upselling culture, partner with Revenue Management, Sales, Marketing, Finance, Front Office, Housekeeping, Group, Meetings & Events, and provide commercial insights and recommendations
• Oversee individual and group reservations, ensure accurate pre-arrival checks, billing of no-show charges and quality booking records, and champion service recovery and VIP recognition
• Streamline workflows, adopt systems and automation, submit reports on time, and continuously review and improve reservations procedures

Required profile

• Bachelor's degree or diploma in Hospitality or a related field preferred
• Proven ability to lead, motivate, coach and develop a high-performing team
• Strong problem-solving and decision-making skills, able to turn operational insights into business recommendations
• Commercial awareness of reservations, inventory and revenue performance
• Strong organizational skills and attention to detail, able to manage multiple priorities