Bellman - The Singapore EDITION

About the role

The Bellman position at The Singapore EDITION is a full-time, non-management role within Rooms & Guest Services Operations. The job involves greeting guests, helping them with their luggage and making them feel welcome. The preferred qualifications are a high school diploma or G.E.D. equivalent and no related or supervisory experience.

Key responsibilities

• Greet and escort guests to their rooms, open doors and help guests and visitors enter and leave the property.
• Tell guests about the property's amenities, services, hours of operation, local areas of interest and activities, and explain room features such as the room key, mini-bar, ice and vending areas, in-room safe and valet laundry services.
• Transport guest luggage to and from rooms and the designated bell area, and help with luggage storage and retrieval.
• Assist guests and visitors in and out of vehicles, including loading and unloading luggage, and give directions.
• Arrange transportation such as taxis, shuttle buses or limousines, and record advance requests; communicate parking procedures.
• Follow company policies, report accidents, injuries and unsafe conditions, and stay alert to undesirable persons on the premises.
• Maintain a clean, professional appearance, keep proprietary information confidential, and comply with quality assurance standards.
• Welcome guests, anticipate their needs, assist people with disabilities and answer phones with good etiquette.
• Read and check information carefully, move quickly to meet work demands, stand, sit or walk for long periods, and lift or carry objects up to 50 pounds alone and more with assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• No license or certification required.