Customer Service & Social Media Executive (Remote‑Friendly)

About the role

We are seeking a compassionate and creative individual to join our evening shift team. The role blends customer support for grieving families with the creation of engaging social‑media content, offering a meaningful way to help people while expressing your creativity.

Key responsibilities

• Respond promptly to family enquiries via WhatsApp and phone calls.
• Answer incoming calls with professionalism and empathy.
• Follow up on enquiries to ensure timely responses.
• Provide accurate information and direct families to the appropriate resources.
• Create Instagram marketing collaterals using Canva or similar tools.
• Edit short‑form videos for Instagram, TikTok and other platforms using CapCut.
• Support basic administrative and operational tasks as needed.

Required profile

• Excellent written and spoken English; Mandarin is a plus.
• Comfortable communicating over WhatsApp and phone.
• Highly responsive, reliable and able to stay calm under pressure.
• Self‑motivated with a stable internet connection and suitable home workspace for remote work.

Required skills

• Canva (or willingness to learn).
• CapCut (or willingness to learn).

What we offer

• Remote working arrangement after successful training.
• Comprehensive training and mentorship.
• Opportunity to support families during difficult times.
• Growth potential in customer service, marketing and content creation.