Event Management Manager

About the role

The Ritz-Carlton Marina Bay is looking for an Event Management Manager to prepare event documentation and coordinate with Sales, property departments and customers to deliver consistent, high-level service across the pre-event, event and post-event phases of property events. The role mainly covers events of average complexity and ensures a seamless handover from sales to service and back to sales, while spotting revenue opportunities through up-selling and enhancements.

Key responsibilities

• Manage event logistics and operations: follow procedures, collaborate with colleagues, greet customers during the event and hand off details to the Event Operations team, and ensure billing accuracy with pre-bill reviews.
• Manage group room blocks and meeting space for average to large groups, solve operational challenges with property staff and customers, and act as liaison between field salespeople and customers.
• Deliver exceptional customer service, oversee customer experiences from file turnover through post-event, handle guest complaints and continuously improve service using feedback.
• Lead formal pre- and post-event meetings for average to large groups and facilitate meetings such as Banquet Event Orders and block reviews.
• Support sales and marketing: assist in the sales process, forecast group sleeping rooms and event revenue (catering and audio-visual), and up-sell products and services.
• Conduct human resources activities: review comment cards and guest satisfaction results with employees, observe service behaviour, give feedback and help develop corrective action plans.

Required profile

• High school diploma or GED with 1-2 years of experience in event management or a related field, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major with at least 1 year of event management experience.
• Ability to use judgment to integrate current trends in event management and event design.