Executive Host, Loyalty Club (Counter Service)

About the role

Marina Bay Sands is looking for an Executive Host for its Loyalty Club counter service. You will provide excellent service to loyalty programme guests, manage the membership counters and support Sands Rewards Club and Sands LifeStyle membership enrollment, working alongside colleagues to build a rewarding career.

Key responsibilities

• Provide excellent service to all loyalty programme guests and help them with their needs and requests.
• Understand the loyalty programmes thoroughly and answer enquiries about programme information.
• Manage the Loyalty Club membership counters and assist with Sands Rewards Club and Sands LifeStyle membership enrollment.
• Provide personalised service to all Paiza LifeStyle members.
• Assist with special events and promotions.
• Work closely with stakeholders such as retailers, retail concierge, transportation, front office, cage and table games on guests' requests and feedback, ensuring high guest satisfaction.
• Ensure compliance with the organisation's guidelines and regulations, and perform other ad hoc duties as required.

Required profile

• Secondary education preferred; no experience required as training will be provided.
• Prior hospitality or customer service experience is advantageous.
• Able to communicate with guests effectively in Mandarin, with fluency in English, as liaison with Mandarin-speaking guests is required.
• Customer-focused, excellent team player with good problem-solving skills.
• Able to work rotating shifts, public holidays and weekends.

Required skills

• Proficiency in Microsoft Windows, Word and Excel.