Guest Experience Expert (Bell, i-Job Program)

About the role

JW Marriott Singapore is hiring a Guest Experience Expert for its Bell and Concierge operations under the i-Job (integrated-job) programme. The role covers the day-to-day services of the Concierge and Bell, ensuring guest satisfaction and comfort and keeping the desk area tidy. It is a full-time, non-management position based at 320 Orchard Road, Singapore.

Key responsibilities

• Open car doors for guests when the Doorman is absent and assist arriving and departing guests with direction and escort to the Front Desk.
• Provide guests with information on local attractions, restaurant and attraction reservations, and hotel services and facilities.
• Handle luggage and packages, deliver them to rooms and offices, and maintain short- and long-term luggage storage.
• Maintain cleanliness and order at the Concierge Counter, Bell Stand and lobby, and keep the Bellman Movement Log up to date.
• Perform doorman duties as assigned by the Bell Captain or FO Managers, attend daily briefings and 15-minute training, and follow grooming, SOPs and corporate policies.
• Handle cash and bank securely according to accounting procedures, count the bank at the end of each shift, and follow property control audit standards.

Required profile

• Minimum GCE 'N' level qualification.
• 1-2 years of experience as a hotel concierge, bell captain or bellman; no relevant experience is welcomed.
• Ability to handle cash transactions carefully and general knowledge of Singapore.
• Good communication, teamwork and ability to start work on short notice.