Guest Service Executive

About the role

The Standard Hotel is hiring a Guest Service Executive. The role covers front desk operations, guest registration, cash handling and guest relations, with the chance to progress into supervisory or management positions.

Key responsibilities

• Check guests in and out in a friendly, caring way according to hotel guidelines, review arrivals and departures and know guest profiles.
• Complete guest registration on arrival, accommodate special requests and anticipate guests' needs for personalised service.
• Create memorable moments through thoughtful gestures.
• Prepare amenity requests, update traces in Opera Cloud and handle front office cashier transactions, including posting charges and balancing the cash float at the end of each shift.
• Answer guest enquiries by phone or in person, provide information, handle messages and deal with complaints, referring matters to the right people.
• Coordinate room status updates with housekeeping, such as early check-ins, late check-outs and last-minute bookings.
• Stay informed about products, services, daily events and meetings, and promote in-house sales, facilities and upselling to maximise revenue.
• Complete daily checklists, give detailed handovers between shifts and maintain high standards of conduct and style for the Front Office.

Required profile

• Attention to detail and a focus on service; able to work effectively in a team.
• Self-motivated, energetic and friendly; well-presented and groomed.
• Proficiency in English; additional languages are a plus.
• Willingness to work shifts, including weekends and public holidays.

Required skills

• Working knowledge of room reservation procedures.
• Use of Opera Cloud for guest records.