Guest Services Executive (Front Desk)

About the role

Pullman Singapore Orchard, a 5-star hotel described as a design-led destination, is hiring a Guest Services Executive (Front Desk). The role covers various aspects of front office operations and aims to deliver high-quality service across the entire guest journey, in line with brand standards and LQA guidelines. The executive also ensures all loyalty programme benefits are observed and enrolls new loyalty members.

Key responsibilities

• Welcome guests, promote inter-hotel sales and in-house facilities, and give directions and suggestions about the hotel's surroundings
• Assist guests with check-in and check-out
• Confirm payment method, pre-authorise credit cards or collect deposits for cash payments
• Handle guest enquiries and process check-outs by confirming invoice balance, payment mode and guest feedback

Required profile

• Diploma, preferably in hospitality or a related field
• At least 1 year of relevant experience or in customer service
• Strong written and spoken English, and the ability to communicate in a second language
• Good interpersonal skills, attention to detail, and the ability to work under pressure and prioritise tasks
• Protects the security and confidentiality of guest and hotel information

Required skills

• Good computer skills
• Property management system skills