Housekeeping Manager - Airport Lounge

About the role

Accor, in partnership with one of the world's leading airlines, manages the lounge operations at Changi Airport. It is looking for a Housekeeping Manager to lead and manage housekeeping operations within the lounge, ensuring a consistently clean, safe and welcoming environment for guests and employees. The role covers housekeeping standards, manpower planning, quality assurance, inventory control and compliance with health, safety and airport regulations.

Key responsibilities

• Lead and manage daily housekeeping operations across all lounges and back-of-house areas, ensuring cleanliness, hygiene and presentation standards.
• Oversee and develop housekeeping teams, including workforce planning, training, coaching, performance management and employee engagement.
• Maintain a clean, comfortable and welcoming lounge environment and address guest concerns promptly.
• Drive quality assurance and compliance through regular inspections, audits, SOP implementation and continuous improvement.
• Manage housekeeping inventory and assets, including supplies, amenities, linen, chemicals and equipment.
• Ensure compliance with safety, health, hygiene and airport operational requirements, including risk management, chemical handling and corrective action.

Required profile

• At least 4 years' experience in housekeeping operations within hospitality, hotels, premium lounges, healthcare or facilities management.
• Minimum 3 years in a supervisory or managerial role leading housekeeping teams.
• Experience managing outsourced housekeeping contractors.
• Able to work shifts, weekends and public holidays.

Required skills

• Relevant WSQ certification, such as Chemical Handling.
• Knowledge of cleaning chemicals, equipment and safe handling practices.
• Familiarity with manpower planning, workforce scheduling and productivity management.
• Excellent communication skills, ability to handle guest complaints professionally and work in a multicultural team.
• Strong organisational and time-management abilities.