International Franchise Operations Partner

About the role

Luckin Coffee, a technology-driven coffee company founded in China in 2017 and listed on the OTC market, is building local operational and franchise management capabilities to support its global expansion into markets such as Singapore, Malaysia and the United States. This role partners with international franchisees to improve their business performance, operational excellence, risk management and talent capabilities, acting as a key link between headquarters and local franchisee teams while adapting management approaches to each market's stage.

Key responsibilities

• Partner with franchisees to develop operating plans, targets and action plans, and lead regular business reviews tracking key performance indicators and driving improvements.
• Support franchisees in applying Luckin's operational standards, processes and management requirements.
• Carry out operational reviews to identify operational, compliance, food safety and brand risks, coach local operations teams on remediation plans and support franchisees in handling operational incidents and crises.
• Work with franchisee leadership and HR teams on staffing, training, talent assessment, succession and retention, and build sustainable talent pipelines.
• Help implement Luckin's culture and values across franchise markets.
• Coordinate with HR, Business Development, Supply Chain, Marketing, Operations and Compliance to solve market-level challenges and facilitate HQ resources for franchisee markets.

Required profile

• 8+ years of relevant experience, including 5+ years in multi-site operations management in large-scale F&B, coffee, retail or other multi-site businesses, managing teams of 100+ people and/or overseeing multi-store or multi-market operations.
• F&B experience is highly preferred, with solid knowledge of store operations, inventory management and food safety.
• Fluent English, able to run business reviews, training and cross-cultural communication independently; open to candidates of all nationalities.
• Strong cross-functional collaboration and stakeholder management, with proven work alongside HR, Business Development, Supply Chain, Marketing and others.
• Willing to travel extensively, about 2 weeks or more per month internationally, across countries, time zones and cultures.

What we offer

• Market-competitive package.
• Learning and leadership opportunities through hands-on experience and on-the-job training.
• Career development through cross-functional exposure, short-term assignments and international experiences.
• Coffee and product benefits, including coffee vouchers and selected Luckin Coffee products.
• Team building and cultural activities.