Manager/Senior Manager, National AI Impact Programme (Administration)

About the role

The Industry Development Division 2 (IDD2) of the Training Partners Group in SkillsFuture's Skills and Workforce Development Agency supports a high-quality Continuing Education and Training ecosystem through strategic partnerships, management of CET providers and enterprise engagement. Reporting to the Team Lead, you will run programme operations, governance and stakeholder management, and help implement and improve the SkillsFuture AI Subscription initiative under the National AI Impact Programme. The role oversees claims administration, payment operations and programme integrity.

Key responsibilities

• Onboard AI solution providers and assess their readiness against operational, reporting, compliance and service requirements
• Develop and maintain operational procedures, controls and implementation guidelines, and coordinate across policy, finance, procurement, technology and service delivery stakeholders
• Verify claims, invoices and supporting documents, investigate discrepancies and ensure claims are processed accurately and within service standards
• Oversee payment verification and reconciliation, and review claims and payment processes for compliance with programme rules and funding conditions
• Identify control gaps, support audit reviews and management reporting, and recommend process improvements
• Analyse claims and operational data to detect anomalies, develop risk indicators and investigate suspicious transactions
• Produce dashboards and management reports, and recommend automation and process improvements

Required profile

• At least 3 years of relevant experience in programme operations, claims management, financial controls, audit or compliance, fraud risk management, vendor management, data analytics or business process
• Experience in workforce development and grants administration in the Infocomm Technology and Media sectors is an advantage
• Highly analytical, comfortable with large datasets, able to exercise sound judgement and proactive in strengthening governance

Required skills

• Stakeholder and vendor management
• Claims assessment and financial administration
• Fraud risk detection and investigations
• Data analysis and reporting

Candidates are offered a contract initially, which may be extended or converted to a permanent tenure. Applicants are encouraged to use a SkillsFuture CSP account and include their CSP profile in their resume.