Microsoft Purview Support SME (L3)

About the role

Accenture is looking for a Microsoft Purview Support SME to join a delivery team supporting Microsoft Purview capabilities in a regulated enterprise environment. The role centres on Level 3 SME guidance, design-aligned troubleshooting, stakeholder coordination, go-live support, Hypercare advisory and warranty issue resolution across Microsoft Purview workloads.

Key responsibilities

• Provide L3 SME support for Microsoft Purview activities aligned to Information Protection, Data Loss Prevention, Insider Risk Management and Data Lifecycle Management.
• Support go-live by advising on label publishing, DLP simulation or enforcement, IRM policy activation, retention policy deployment and configuration evidence review.
• Provide Hypercare guidance on DLP false positive/negative tuning, label policy behaviour, IRM alert triage, retention behaviour and Sentinel or Splunk alert routing.
• Review screenshots, policy status, validation outputs, logs and configuration evidence shared by client teams.
• Advise on warranty issues attributable to signed-off Purview design, build or configuration guidance.
• Coordinate with compliance, SOC, IT security and operations stakeholders to validate issues, clarify remediation and track closure.
• Maintain issue logs, advisory notes, RAID updates, resolution summaries and phase closure inputs.

Required profile

• Minimum 5+ years supporting Microsoft Purview in large enterprise security or compliance environments.
• Hands-on knowledge of Purview Information Protection labels, DLP policies, Insider Risk Management scenarios and Data Lifecycle Management retention policies.
• Ability to advise on signed-off Purview design and build guidance across Exchange Online, SharePoint Online, OneDrive and Microsoft Teams.
• Familiarity with Microsoft built-in Sensitive Information Types, SOC integration, Sentinel or Splunk routing and Purview issue tracking.
• Strong understanding of go-live, Hypercare, warranty support, stakeholder evidence review and L3 escalation handling.
• Able to lead technical conversations with compliance, SOC, IT security and operations stakeholders.
• Client-facing delivery experience and coordination with compliance, SOC, IT security and operations teams is beneficial.

Required skills

• Microsoft Purview (Information Protection, DLP, IRM, Data Lifecycle Management)
• Exchange Online, SharePoint Online, OneDrive, Microsoft Teams
• Sentinel or Splunk alert routing
• Desirable certifications: SC-200, MD-102, SC-900, AZ-500, SC-300, SC-401