Reservations & Room Operations Executive

About the role

This role supports and coordinates daily Rooms Division operations, focusing on reservations management, room inventory control, systems accuracy and operational administration. It ensures effective coordination between Rooms Division and Reservations to keep rooms ready, postings accurate, operations efficient, guests satisfied and revenue secure.

Key responsibilities

• Manage daily reservations, including bookings, amendments, cancellations and special requests, and monitor room inventory and availability to maximise occupancy.
• Coordinate with Front Office and Housekeeping on room status updates and guest arrivals and departures, and handle room discrepancies quickly.
• Respond to guest enquiries on reservations, availability and rates, identify upselling opportunities and support operations during peak periods.
• Flag VIP arrivals, tag upselling packages, maintain guest profiles, merge duplicates and support inventory control, reporting and audits.
• Reconcile OTA reservations and commission reports, validate billing and prepare operational performance reports.
• Ensure compliance with company policies, procedures and data privacy standards, and support Reservations and Front Office teams during busy periods.
• Take part in cross-department projects, process improvements, onboarding and cross-training, and perform other duties assigned by management.

Required profile

• Experience in hotel operations within the Rooms Division preferred.
• Prior experience with Opera / Opera Cloud is required.
• Strong understanding of hotel reservations, room inventory management and Front Office operations.
• Service-oriented, with strong attention to detail, communication, organisation, coordination and problem-solving skills.
• Able to work independently and in a team, self-motivated and adaptable in a fast-paced environment.
• Excellent English reading, writing and verbal communication; additional languages are an advantage.

Required skills

• Opera / Opera Cloud
• Microsoft Office applications and operational reporting