Reservations Sales Supervisor - Moxy Singapore Clarke Quay

About the role

Moxy Singapore Clarke Quay is hiring a full-time Reservations Sales Supervisor. The role oversees the accuracy of room blocks, reservations and group market codes, processes reservation requests and helps train and coach staff.

Key responsibilities

• Oversee accuracy of room blocks, reservations and group market codes, and review and implement new reservations procedures.
• Process reservation requests, changes and cancellations received by phone, fax or mail, and identify the appropriate room type and rate.
• Explain guarantee, special rate and cancellation policies, accommodate and document special requests, and answer questions about facilities and rooms.
• Follow sales techniques to maximise revenue, input data in the reservation system and set up billing accounts according to accounting policies.
• Troubleshoot and document guest issues, escalating or referring them as needed.
• Assist management in training, scheduling, counselling and coaching employees, and act as first point of contact for the Guarantee of Fair Treatment/Open Door policy.
• Welcome guests, follow company policies, maintain confidentiality and protect company assets.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• No license or certification required.