Senior Executive, Clinical Operations (Tengah General and Community Hospital)

About the role

The new Tengah General and Community Hospital (TGCH) in Tengah Forest Town is a state-of-the-art health campus offering emergency, inpatient, rehabilitative and outpatient specialist care, with completion expected in the early 2030s. As part of the National University Health System (NUHS) cluster, the role covers clinical service planning, infrastructure development and resourcing planning, helping to optimise patient journeys and expand access to care.

Key responsibilities

• Provide inpatient and operations input during user engagement workshops and hospital planning to improve patient experience
• Plan clinical workflows and healthcare IT systems with clinicians and stakeholders
• Help map out the hospital's development across clinical services, infrastructure and resourcing
• Develop service flow designs and planning parameters with consultants, medical planners and internal stakeholders
• Facilitate workshops and meetings, and help define methodologies, technologies and assumptions
• Develop end-user briefs, operations requirements, guidelines and work processes, and test models virtually and on physical prototypes
• Prepare business cases for infrastructure growth and funding approvals
• Track and report on work streams to management and prepare periodic reports for the hospital committee
• Organise and lead development activities, implement operational models within budget and guidelines, and coordinate meetings, minutes and filing
• Raise procurement and payment requests and complete other assigned tasks

Required profile

• Bachelor's degree in healthcare administration, business administration or a related field
• At least 1 year of experience in clinical operations or inpatient healthcare operations (wards, ICU, admissions office); more experienced candidates may be considered for the Assistant Manager position
• Exceptional interpersonal and communication skills
• Strong organisational, time management and leadership qualities
• Able to multi-task and work under pressure

Required skills

• Proficiency in MS Office applications
• Analytical thinking and problem-solving