Senior Retail Associate (BOH) - Store Lead

About the role

Nike is looking for a Store Lead (posted as Senior Sales Associate) who will act as the face of the brand in the store, delivering a premium consumer experience through high-level service and by applying brand stories to the retail setting. The role works alongside managers and does not carry formal supervisory responsibility.

Key responsibilities

• Use customer service skills, sales techniques and product knowledge to connect customers with the right product and drive sales.
• Maintain knowledge of all store departments and perform all associate activities, including more complex transactions and customer service situations.
• Provide expertise in one or more areas such as shipping and receiving, cashier duties and sales.
• Seek ongoing training and education to develop expertise.
• Assist managers with formal onboarding and training programs for associates.
• Support loss prevention through proactive customer service and by coordinating other associates.
• May hold keyholder responsibilities.

Required profile

• High school diploma or equivalent.
• 3 years of retail experience.
• Ability to communicate in English.
• Willingness to work evenings, weekends and holidays as needed.
• Able to twist, bend, squat, reach, climb a ladder and stand for long periods.

Required skills

• Basic computer skills, including Microsoft Office knowledge.