Senior Retail Associate (Men) - Store Lead

About the role

Nike is looking for a Store Lead (internal title: Lead, posting title: Senior Sales Associate) to work in its Men's retail store. The role delivers a premium consumer experience by building the bond between consumer and brand through high-level service and brand storytelling.

Key responsibilities

• Use customer service skills, sales techniques and product knowledge to connect customers with the right product and drive sales.
• Maintain knowledge of all store departments and perform all associate activities, including more complex transactions and customer service situations.
• Provide expertise in one or more areas such as shipping and receiving, cashier duties and sales.
• Seek ongoing training and education to develop expertise.
• Assist managers in running formal onboarding and training programs for associates.
• Support loss prevention through proactive customer service and by coordinating other associates (not a formal supervisor).
• May hold keyholder responsibilities.

Required profile

• High school diploma or equivalent.
• 3 years of retail experience.
• Ability to communicate in English.
• Able to work evenings, weekends and holidays as needed.
• Physical ability to twist, bend, squat, reach, climb a ladder and stand for long periods.

Required skills

• Basic computer skills, including Microsoft Office knowledge.

What we offer

• A team environment with access to the latest Nike products and apparel.
• A compensation and benefits package described as among the best around.