Customer Business Director - Power & Controls

About the role

Collins Aerospace, part of RTX, the world's largest aerospace and defence company, is looking for a Customer Business Director (CBD) for its Power & Controls business unit. This is an onsite role based in Singapore, responsible for building strong relationships with key personnel across the assigned customer base and developing an understanding of key stakeholders. The CBD owns the commercial after-market sales customer interface and works closely with the Customer Excellence & Strategy (CES) Account Executive team, Airline Support Managers and Field Service Managers.

Key responsibilities

• Recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives for Collins Aerospace Power & Controls.
• Coordinate with Airline Support Managers and Field Service Managers to develop new business opportunities, raise known technical issues and follow progress.
• Facilitate resolution of customer satisfaction issues using Customer Service groups and product line program management.
• Maintain executive briefing documents and strategy documents for assigned customers as needed.
• Secure long-term spare parts or component MRO agreements, provision sales and modification and upgrade programme sales.
• Manage customer commercial relationships with senior-level personnel at customers' organisations, supporting growth, high service levels and overall customer satisfaction.

Required profile

• University degree or above, or an advanced degree in a related field with a minimum of 7 years of relevant experience.
• Minimum of 10 years of relevant work experience, or an advanced degree with 7 years of experience.
• Prior aerospace industry experience.
• Relevant experience in aftermarket sales, business development, customer program management or sales; CRM experience preferred.

Preferred qualifications

• MBA degree in sales, marketing or finance.